Exchange and Return Policy
Payment and Delivery Information
• Any dispute or claim arising out of or in connection with this website shall be governed and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.
• Saudi Arabia is our country of operation.
• Minors under the age of 18 are prohibited from registering as users of this website and are not permitted to transact or use the website.
• If you make a payment for our products or services on our website, the details requested will be transmitted directly to our payment provider through a secure connection.
• Cardholders should retain a copy of transaction records and merchant policies and rules.
• We accept online payments via Visa and MasterCard credit and debit cards in Saudi Riyals (SAR).
Shipping and Delivery
We strive to meet your expectations by providing a reliable delivery service. Please ensure you provide a clear and accurate address for fast delivery. The address must include:
• Building, villa, or apartment number
• Street name and city
• A contact phone number and the recipient’s name
Before placing your order, carefully review the product specifications and agree to the website’s terms of use.
Orders are shipped through “home delivery” service daily except Fridays, public holidays, and festive occasions, with delivery within 7 business days from the order confirmation date. Home delivery is generally a “door-to-door” service; however, in certain cases, this service may not apply due to limitations in delivery services for remote areas or unclear addresses.
Shipping Companies
Kush Perfumes collaborates with trusted shipping companies to ensure fast and secure delivery of your order.
Exchange and Return Policy
• For exchange or return requests, contact us via WhatsApp at (+966549938133).
• Exchange Period: 7 days from the date of receiving the order.
• Return Period: 7 days from the date of receiving the order.
Exchange Policy
• Contact us via WhatsApp within 7 days of receiving the order.
• The product must be in its original condition with the outer packaging intact.
• A video or photo showing the product’s condition must be provided.
• The customer is responsible for the shipping cost of SAR 30.
Return Policy
• Contact us via WhatsApp within 7 days of receiving the order.
• The product must be in its original condition with the outer packaging intact.
• A video or photo showing the product’s condition must be provided.
• The customer is responsible for the shipping cost of SAR 30, which will be deducted from the refunded amount.
Store Errors
In cases of errors such as receiving the wrong product, leaks, or damage:
• Contact us via WhatsApp within 7 days of receiving the order.
• Provide a clear video and photo of the defective product to report the issue to the store’s management for resolution.
• The customer will be compensated promptly.
The store reserves the right to cancel orders and refund the full amount paid by the customer if the perfumes are unavailable or due to technical issues.
Returns for Opened Products
If the product’s outer packaging has been opened, the return request will be rejected as the product is no longer in its original condition. This policy complies with the Ministry of Commerce regulations for perfumes and cosmetics.
To ensure customer satisfaction, Kush will review return requests for opened products on a case-by-case basis. If approved, a 25% deduction from the total order value will apply.
Refund and Return Process
• Refunds for products under specific guarantees (e.g., Gold/Platinum) are available once per customer, regardless of the number of orders.
• The return process via the shipping company takes 3–8 days.
• Refunds will be processed within 7–14 days.
At Kush, we value our customers and stand behind our products, ensuring a seamless and satisfactory shopping experience.